Support
Help without waiting for us.
The status page, the knowledge base and your dashboard are open around the clock – outside our office hours too. And if you do need a person: you reach a contact in Krems, not a call centre.
Mon–Fri 8:00–12:00 and 13:00–16:45 CET · +43 2732 22660 · office@myDataCenter.at
Restores without a ticket, 24/7
Public status page
99.99 % uptime for every VM
A direct contact instead of a call centre
Four routes
Where to find help
The knowledge base and the status page let you look most things up yourself, at any time and outside office hours too. If a question is left over, reach us by ticket or email.
Status page
Something not working right now? Our public status page shows availability live – from our own monitoring history, visible to everyone. The first place to look before you write a ticket.
Knowledge base
Guides and setup instructions – from mail server settings to managing your virtual servers. Many questions are answered here faster than by ticket.
Support ticket
Already a customer? Create a ticket straight from the dashboard – assigned to your product, with a traceable history.
For everything that does not need a ticket. Existing customers: please include your customer number where you can – it is in your access details and on every invoice.
Self-service
What you can settle without us
Four things that need neither a ticket nor a wait – they are in your dashboard around the clock.
Restoring
You restore backups yourself – as a new cloud VM, in place into the existing server, or single files only. Around the clock, without a support request.
Snapshots and rolling back
A snapshot before every update, and if something goes wrong you roll back yourself. No ticket, no waiting.
Changing resources
You add cores, RAM and storage yourself in the customer area – linear at the unit price, with no setup fee. Whether a change needs a restart depends on the guest operating system.
Console in the browser
When the network does not play along, the noVNC console in the dashboard gets you straight to your machine – live preview included.
What you can hold us to
Not our words – our evidence
99.99 % uptimehigh availability for every VM, not just above a price tier
Public status pagefrom our own monitoring history, visible to everyone
Restores without a ticket24/7 in self-service
A direct contactfrom Krems an der Donau, not a call centre
Frequently asked
Support – answered briefly
How do I reach you outside office hours?
We accept emails and tickets at any time and work on them the next business day. Your dashboard is open 24/7 anyway – right through to restoring without a ticket. Customers with 24/7 support will find the emergency number in their access details.
How do I report an incident?
Look at the status page first: if we already know about the incident you will see it there live, and you do not need a ticket. If nothing is listed, create a ticket in the dashboard – then it is assigned to your product and the history stays traceable.
When can I reach you by phone?
Monday to Friday from 8:00 to 12:00 and from 13:00 to 16:45 CET on +43 2732 22660. Outside those hours, simply leave a message – we will get to it the next business day.
Can I secure dashboard access with a second factor?
Yes. You set up two-factor authentication for your access in the dashboard.
How do I get a data processing agreement (DPA)?
An email to office@myDataCenter.at is enough – we will send you the agreement under Article 28 GDPR for signature.
Do you also look after my operating system and my applications?
No. We run the infrastructure up to the virtual machine; whatever runs inside it is yours or your IT provider’s. Where exactly the line runs is set out on our managed services page.
Something stuck? Tell us.
A ticket in the dashboard goes straight to the engineers who know your environment. For everything else, an email is enough.