Contact
Let’s talk about your project.
Whether it’s an initial inquiry, a quote or a technical question: instead of sitting in a queue, your message reaches us personally – in Krems an der Donau.
Mon–Fri 8:00–12:00 and 13:00–16:45
+43 2732 22660
office@myDataCenter.at
Request
Three steps to an answer that fits.
You tell us what it’s about, what you need and how to reach you. Only what we really need for a useful answer is mandatory – everything else you can leave blank.
Contact & help
Prefer to skip the form? That works too.
Email and a support ticket reach us just as directly – pick whatever suits your question. In the Knowledge Base and on the status page you can look things up yourself, at any time and outside office hours as well.
The direct route for initial inquiries, quotes and anything that isn’t in the Shop yet. Existing customers: please quote your customer number if you can – you’ll find it in your access details and on every invoice.
Support ticket
Already a customer? Open a ticket straight from the Dashboard – assigned to your product, with a history you can follow.
Knowledge Base
Instructions and setup guides – from mail server settings to managing your virtual servers. Many questions are answered here faster than through a ticket.
Status page
Something not working right now? Our public status page shows availability live – from our own monitoring history, open for anyone to check.
Location & how to reach us
One address, no call center
myDC Cloud Services GmbH is based in Krems an der Donau, Austria. We run your cloud from here – your data is held exclusively in Austrian data centers, backups included.
You can reach us by phone during office hours. Outside them, simply leave a message – we handle it on the next business day. Customers with 24/7 support find the emergency number in their access details.
- Dr.-Franz-Wilhelm-Straße 2, 3500 Krems an der Donau, Austria
- Mon–Fri 8:00–12:00 and 13:00–16:45
- +43 2732 22660
- office@myDataCenter.at
Frequently asked questions
Before you write – your answer may already be here
How quickly is my server available?
Provisioning starts automatically once your payment arrives. After that you manage your virtual servers yourself in the Dashboard – create, install, start, around the clock and without a ticket.
Are there minimum contract terms or setup fees?
The minimum term is one month, and every product is cancellable monthly. There is no setup fee.
Who helps me with the migration?
We do. Write to office@myDataCenter.at and we’ll plan the move together. Our platform is compatible with Proxmox VE: existing KVM backups can be transferred to our Managed Proxmox Backup Server and restored there as a cloud instance.
How do I reach you outside office hours?
We take emails and tickets at any time and handle them on the next business day. Your Dashboard is open to you 24/7 in any case – right through to a restore without a ticket. Customers with 24/7 support find the emergency number in their access details.
How do I get a data processing agreement (DPA)?
One email to office@myDataCenter.at is enough – we’ll send you the agreement under Art. 28 GDPR for signature.
Or simply get started yourself.
Configure your server directly in the Shop – linear unit prices, no setup fee, cancellable monthly. And if a question comes up along the way: we’re only an email away.