Contact
Let’s talk about your project.
Whether it’s an initial inquiry, a quote or a technical question: instead of sitting in a queue, your message reaches us personally – in Krems an der Donau.
Mon–Fri 8:00–12:00 and 13:00–16:45
+43 2732 22660
office@myDataCenter.at
Request
Three steps to an answer that fits.
You tell us what it’s about, what you need and how to reach you. Only what we really need for a useful answer is mandatory – everything else you can leave blank.
Contact & help
Rather not use a form? That works too.
Email and phone reach us just as directly – pick whatever suits your enquiry.
The direct route for initial inquiries, quotes and anything that isn’t in the Shop yet. Existing customers: please quote your customer number if you can – you’ll find it in your access details and on every invoice.
Support ticket
Already a customer? Open a ticket straight from the Dashboard – assigned to your product, with a history you can follow.
Already a customer and need help with day-to-day operations?
The status page, the knowledge base, support tickets and the self-service in your dashboard are gathered on the support page – around the clock, outside our office hours too.
Location & how to reach us
One address, no call center
myDC Cloud Services GmbH is based in Krems an der Donau, Austria. We run your cloud from here – your data is held exclusively in Austrian data centers, backups included.
You can reach us by phone during office hours. Outside them, simply leave a message – we handle it on the next business day. Customers with 24/7 support find the emergency number in their access details.
- Dr.-Franz-Wilhelm-Straße 2, 3500 Krems an der Donau, Austria
- Mon–Fri 8:00–12:00 and 13:00–16:45
- +43 2732 22660
- office@myDataCenter.at
Frequently asked questions
Before you write – your answer may already be here
How quickly is my server available?
Provisioning starts automatically once your payment arrives. After that you manage your virtual servers yourself in the Dashboard – create, install, start, around the clock and without a ticket.
Are there minimum contract terms or setup fees?
The minimum term is one month, and every product is cancellable monthly. There is no setup fee.
Who helps me with the migration?
We do. Write to office@myDataCenter.at and we’ll plan the move together. Our cloud runs on Proxmox VE: existing KVM backups can be transferred to our Managed Proxmox Backup Server and restored there as a cloud instance.
I need help with a product I already run – where do I go?
To the support page: it has the status page, the knowledge base, the route to a support ticket and the questions about running things. This form is for new enquiries and quotes.
Or simply get started yourself.
Configure your server directly in the Shop – linear unit prices, no setup fee, cancellable monthly. And if a question comes up along the way: we’re only an email away.